Support & Information

Commonly Asked
Questions.

Everything you need to know about our process, technology, and delivery.

Still have questions?

Our team is ready to assist you with any custom requirements.

Message Support
24h Turnaround
Cloud Delivery
Pro Editing
Licensed Use

Services & Delivery

Photos and standard media are delivered within 24 hours. Advanced edits, cinematic videos, and virtual staging typically require 24-48 hours for final delivery.

Floor plans are available as a separate service or included in our premium bundles. Please view our pricing page for a detailed breakdown of each package.

We use high-end 3D rendering and AI to match the room's natural lighting and perspective, creating a seamless look that helps buyers visualize the home's potential. Check out our virtual staging page for more information.

Yes. We offer digital decluttering services to remove unwanted items or existing furniture from photos to ensure the property looks its best.

On-Site Logistics

No. As long as we have access via lockbox, keypad, or a representative, our team can complete the shoot independently. Many of our clients prefer this for efficiency.

The home should be "Photo-Ready" upon arrival. We recommend de-cluttering, turning on all lights, hiding personal items, and removing vehicles from the driveway. Check out our pre-shoot checklist for more information.

We provide complimentary blue-sky replacements for overcast days. In cases of extreme weather (heavy rain/snow), we will reschedule to the next available opening at no cost.

Drone & Technical

Yes. We handle all airspace clearances and follow strict safety regulations for every aerial shoot.

If a permit cannot be obtained for a restricted zone, we use high-pole photography to capture elevated angles that mimic a drone's perspective.

Booking & Payments

Book directly via our website by selecting your package at checkout. For custom needs, use our contact form. We accept all major credit cards and e-transfers.

We primarily serve across the USA & Canada. Contact us to confirm availability for properties outside this zone.

3D Tours & Floor Plans

A typical 2,000 sq. ft. home takes approximately 60-90 minutes to scan. Larger or more complex properties may take longer. We ask that the home be fully vacant of people and pets during this process for a seamless scan.

Our floor plans are highly accurate for marketing purposes. While they provide a precise layout and room dimensions, they are intended for visualization and should be verified for any major construction or legal use.

Usage & Rights

Real Estate Studio retains the copyright to all media. We grant you a usage license for the duration of your listing. For commercial use or third-party transfers, please reach out via our contact page.

Absolutely! Agents are encouraged to use the media for their personal social media and portfolio to showcase their marketing quality, provided the property is still listed or credit is given. If you wish to collaborate, don't forget to tag us at @realestatestudiogta.

Complimentary Resource

Is your property photo-ready?

The difference between a “listing” and a “luxury experience” is in the details. Our professional pre-shoot preparation checklist ensures your home captures its full value before our team arrives.

Pre-Shoot Tasks
  • Remove fridge magnets & notes
  • Hide all electrical cords
  • Clean mirrors & soap scum
  • Mow lawn & trim edges